ALIGN Step + Strength | Terms & Conditions

Draft for review — September 28, 2026

Welcome to ALIGN Step + Strength. These Terms & Conditions apply when you use alignstrength.com, create an ALIGN account, purchase a class, package or membership, or book and attend an ALIGN class or event. ALIGN Step + Strength is operated by Align Studios LLC (“ALIGN,” “we,” or “us”) at 45 Storey Avenue, Newburyport, MA 01950. Please read these terms and the terms shown with your specific purchase before buying or booking. Our Privacy Policy explains how we handle personal information.

Accounts and purchases

Please provide accurate contact and payment information and keep your account current. Classes, packages, memberships, and promotions have the prices, included classes, eligibility requirements, expiration dates, and other conditions displayed when you purchase them. A promotional offer may have different terms from our standard products. Purchases are for the person named on the account unless a product expressly says otherwise.

Memberships and recurring payments

A recurring membership renews and is billed according to the billing schedule and price displayed at checkout and in its purchase agreement. By purchasing one, you authorize the recurring charges described there until the membership ends under its terms. Any introductory rate, minimum commitment, class limit, or included benefit is specified with that membership. Review those details before purchase.

Our current VIP Unlimited monthly membership has a four-month minimum commitment; Premier and Gold have three-month minimum commitments. After the applicable commitment, send written cancellation notice at least 30 days before the requested end date to mikala@alignstrength.com. Billing and access continue during the notice period. VIP Unlimited No Commitment has no minimum commitment and may be canceled at any time; contact us before the next billing date to prevent a further charge. Our prepaid six-month and annual memberships expire at the end of their stated term and do not automatically renew. The terms attached to your individual purchase control if they differ from these general descriptions.

Class packs and expiration

Classes and packs must be used before the expiration date displayed at purchase and in your account. Unused classes expire at the end of that period. An extension or other exception must be confirmed by ALIGN in writing. Check the specific offer before purchase, as promotional packs can have different expiration periods.

Booking, cancellations and no-shows

Cancel or reschedule at least eight hours before class begins. If you use a drop-in, class pack, or membership with a set number of classes (such as Premier or Gold), a late cancellation, late reschedule, or no-show uses that reservation’s class credit. For unlimited memberships, a cancellation or reschedule within eight hours of class results in a $15 charge; a cancellation within one hour of class or a no-show results in a $20 charge. Cancel or reschedule your booking through your ALIGN account in the app or website. An email or message to the studio does not itself remove a reservation from the schedule. If a product has a specific cancellation policy shown at purchase, that policy also applies.

If you join a waitlist, remove yourself when you can no longer attend. You may be added to the class as space opens. Check your account and booking notifications for your status. Being on a waitlist does not reserve a place in class.

Arrival and participation

Please arrive about 10 minutes before class. For your first class, arrive 15 minutes early for an introduction to the equipment; if you arrive late, you will need to rebook. Step + Strength doors lock four minutes after the class starts, and entry is not permitted after that point. Entry to yoga is not guaranteed after class begins. If a class is full and you arrive late, your spot may be released to a waiting client.

Treat staff and fellow clients respectfully. Harassment, discrimination, or unsafe or disruptive behavior may result in removal from class or suspension of studio access. Follow the instructor's class plan and let the instructor know before class if you need a modification. Please silence and put away your phone during class, take calls outside, and bring clean workout shoes rather than wearing street shoes into the studio. Keep your belongings with you or in the areas provided; please avoid bringing valuables. Children and pets may not remain in the studio during class. Clients must be at least 16 years old; anyone under 18 must attend with a parent or guardian.

Exercise, heated classes, and use of studio equipment involve physical exertion. Choose an appropriate level for you, stop if you feel unwell, and seek medical advice if you are unsure whether a class is appropriate for your circumstances. Any separate participation waiver presented during registration or booking also applies. We may refuse or end participation when someone does not follow safety instructions or disrupts class.

Refunds, freezes and merchandise

Classes, packages, and memberships are final sale, except where required by law or expressly stated in the applicable purchase terms. Membership freezes may be available for up to three months with a doctor's note, except for founding memberships, under ALIGN's posted policy. Please contact us to arrange a freeze; it does not begin automatically. Unworn merchandise in perfect condition may be returned within seven days for studio credit only.

Schedule and service changes

Class schedules, instructors, and offerings may change. We will make reasonable efforts to keep booking information current and notify affected clients of material changes to a booking. If we cancel your class, contact us about restoring the credit or resolving the booking. We may update these Terms and our studio policies by posting a revised version with a new date. Changes to an existing paid membership are subject to its purchase agreement and applicable law.

Website and app

Our website and booking tools are provided for personal use to view offerings, manage your account, and make purchases and reservations. Please do not misuse the site, interfere with its operation, or use another person's account without permission. Website content, branding, and class materials belong to ALIGN or their respective owners and may not be reused commercially without permission. Third-party booking, payment, and website providers may also have their own terms.

Governing law

These Terms are governed by the laws of Massachusetts, subject to applicable law.

SMS Terms & Conditions

1.Program Description
By opting in, you agree to receive recurring automated text messages from ALIGN Step + Strength ("we," "us," "our") at the mobile number you provided. Messages may include [appointment reminders, order updates, account alerts, promotional offers, customer support follow-ups, etc. — customize to your actual use case]. Consent to receive these messages is not a condition of any purchase.

2. Message Frequency
You may receive up to [X] messages per [week/month]. Message frequency may vary depending on your activity and interactions with us.

3. Message and Data Rates
Message and data rates may apply. Charges are billed by and payable to your mobile service provider. Please contact your wireless carrier for details about your messaging plan.

4. How to Opt Out and Get Help
You can unsubscribe the SMS service at any time by replying STOP to any message we send you. After you send STOP, you will receive a one-time confirmation message, and no further messages will be sent. If you want to rejoin, you can sign up again using the original opt-in method or reply START. For help or more information at any time, reply HELP to any of our messages. You can also contact our support team directly at mikala@alignstrength.com.

5. Carrier Liability Disclaimer
Carriers are not liable for any delayed or undelivered messages.

Contact

Questions about purchases, memberships, or these Terms may be sent to mikala@alignstrength.com. ALIGN Step + Strength, 45 Storey Avenue, Newburyport, MA 01950.